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Senior Director of Operations, Janitorial, Georgia

CategoryAdministration, Operations, Project Management, Supervisory
CountryUnited States
ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM's comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes - from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title
Senior Director of Operations, Janitorial

Bachelor's Degree

Career Level

Administration, Operations, Project Management, Supervisory

Job Type/ FLSA Status
Salaried Exempt

Travel Required
30 - 40%

Shift Type

Job Description


Provide leadership and guidance to multiple janitorial operations throughout the Southeast, while developing a strong and diverse management team focused on safety, innovation, and best practices. Be instrumental in the retention and growth of ABM's Janitorial Service line through contract renewals/expansions, cross-selling, and the support for new business opportunities lead by the ABM Business Development team.

  • Develop and provide guidance for management teams at multiple levels within the Southeast Janitorial Operations.
  • Active member of the recruitment team for key management hires at the site and Area levels.
  • Ensure on-going training requirements and service competencies of team members utilizing internal resources (ABMU and L&D), Vendors (Diversey, Tennant) and other acceptable industry best practices (BSCAI, NFMT, Green Building Council, etc.).
  • Develop and maintain client relations through collaboration, strong governance, and improvement plans driven by annual surveys and feedback. Including the creation of a standardized Client Business Reviews (CBR's) program for Top 25 clients with focus on retention, expansion and improvement of financial results.
  • Responsible for managing and achieving financial goals; annual budgets and monthly forecasts.
  • Create a standardized Quality Control Program utilizing existing ABM Technology and based on industry acceptable practices (Six Sigma, 5S, Kaizen, etc.).
  • Ensure ABM safety programs are adhered to while fostering a culture with a safety first mindset.
  • Ensure operations are compliant with ABM Policies and procedures.
  • Conduct leadership inspections and suggest functional improvements through innovation and best practices.
  • Support for estimating, pricing, and proposal development on any new business opportunities.
  • Assist with new contract/account start-ups and transitions.

Minimum Requirements
  • Proven ability to manage, train and develop a Team and a general Operational Platform.
  • Ability to travel as necessary to maintain Client relationship and oversee operations.
  • Proven experience building and maintaining professional working relationships.
  • Proven background managing multi-task operations.
  • Ability to implement current and changing policies and procedures.
  • High degree of effective verbal and non-verbal communication skills.
  • Read, write, and communicate using English language sufficient to perform job functions.
  • Able to act independently and make accurate decisions with exceptional focus on attention to detail, safety, and company policy and procedures.
  • Ability to prepare for and execute presentations in a group and/or client setting
  • Ability to demonstrate exceptional service and interpersonal skills that are interpreted as positive and customer service oriented.
  • Ability to analyze and understand P&Ls and other financial reports.
  • Understand and respond appropriately to client and customer inquiries and/or issues.
  • Ability to analyze and solve problems quickly and effectively.
  • Ability to utilize ABM office systems as necessary for job success.
  • Bachelor's degree.
  • Minimum of 5 years proven management experience.

30319, GA US (Primary)

ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)

California Consumers Notice http://www.abm.com/californiaprivacy
EmployerABM Industries

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