OPERATIONS MANAGER, Fairbanks, Alaska

ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM's comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes - from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title
OPERATIONS MANAGER

Education
Associate Degree

Career Level
Manager

Category
Project Management

Job Type/ FLSA Status
Salaried Exempt

Travel Required
None

Shift Type
N/A

Job Description

Overview of Job Description

• Providing customer satisfaction and delivering the contracted services to our client is the primary goal and an essential job function.
• Plans and organizes work routines, stacking plan, and schedules for all supervisor and cleaning personnel.
• Assumes the responsibilities of the Project Manager when needed.
• Manages tag labor, assigns tag work to appropriate personnel. Checking work for quality assurance.
• Assists in Safety programs follow-through by Branch Safety Coordinators to ensure compliance with all safety policies.
• Schedules-start-ups- and-is responsible-for the training of the-supervisors and employees.
• Reviews daily labor for project. Assumes responsibility for properly educating supervisors on all procedures.
• Assumes responsibility for training new supervisors and project personnel on labor coding.
• Assumes responsibility for supervisor vacation and holiday replacement coverage.
• Assists Project Manager in equipment audits and purchasing.
• Accompany Inspectors on Audit reviews.
• Participate in monthly review meetings with client.
• Perform all other duties as assigned.

Profits-VGP Control

The profitability of a project is the responsibility of each manager. Operations Managers are responsible to keep labor & supplies to a minimum with VGP on each job at or below the budgeted amount.

A. Labor control - control your labor to the budgeted % on each job

B. Contract control - required to maintain paperwork on all contracts as required to include but not limited to: Update budgets, request increases, revise specs, update contact information, review profitability, update janitor assignments etc.

C. Control supplies- control spending to budgeted amount or less.

D. Vehicles, gas, repair, etc.

E. Damage and breakage control-

Scheduling

A. Schedules tag work and periodic work.

B. Maintains tag work and periodic work at or below budget in labor and supply costs. C. Inspecting job sites as required.

D. Respond to all customer concerns and fix the problem.

Policies

A. Responsible for seeing that his area follows and adheres to established company policy and working rules of the company as outlined in the personnel policy and procedure manual.

B. He/she must adhere to company policy.

Correspondence and reporting

A. Report anything that could potentially put the company at risk to your manager.

B. Keep the Project Manager advised of problems and activities to your area.

C. Be punctual in answering all correspondence and communications and responding to requests from the main office.

D. Complete all required forms and administrative duties as required.

Personnel- Custodian and crews

A. Learn the fundamentals of personnel management.

B. Keep close contact with all supervisory personnel. Talk over their problems and give them advice or help when needed. Fill in for supervisors when they are off.

C. Set a positive example for all employees to follow.

D. Train & Document training of Supervisors & crews and janitors

E. Monitor Supervisors & crews at all times to insure they are following company policies

F. Track supervisor's performance, based on position requirements, and hold them accountable.

Safety

A. Enforce all safety rules, and inspect janitor closets for compliance

B. Hold supervisors accountable for training and enforcing safety policies.

C. Attend training opportunities and seminars made available by management, including monthly safety meetings.

Minimum Requirements

Minimum of three (3) years of supervisory experience in a service/customer oriented environment.
Experience in cost estimating/pricing work.
Have a working knowledge of OSHA safety regulations and chemical handling/storage procedures.
Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers.

Location
Fairbanks, AK 99775 US (Primary)

ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)

California Consumers Notice http://www.abm.com/californiaprivacy