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Seamless Access Representative ( Part-Time-Day) Abington Jefferson, Montgomery County, Pennsylvania

Created05/04/2021
Reference9244029
CategoryHourly Paid
Job typePart Time
CountryUnited States
StatePennsylvania
CityMontgomery County
Zip19126
SalaryCompetitive
PRIMARY FUNCTION:

Handle multi-channel interactions in a centralized contact center environment from patients, families and physicians to schedule, register and financially clear patient appointments. Interact with a diverse patient base to ascertain the reason for the call and assist the caller with their questions, concerns or problems with a focus on first call resolution. Follow departmental protocols to ensure patient safety and accurate data entry. A team player who takes the initiative to deliver an exceptional patient experience to improve patient satisfaction and increase revenue.

ESSENTIAL FUNCTIONS:

  • Schedule patient appointments across the Jefferson Health System for primary and specialty care physician visits and/or at least four outpatient service lines in accordance with established clinical and insurance requirements to improve access and care coordination.
  • Utilize Electronic Medical Record (EMR) to complete scheduling and registration, confirm appointments, verify information, answer inquiries and resolve user issues in accordance with established protocols to ensure patient safety, compliance and departmental policies and procedures.
  • Coordinate referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services. Assure regulatory and compliance requirements following local payor coverage determinations.
  • Identify patient's liability and the collection of this out of pocket expense, including co-payment, deposits and past due balances.
  • Access contact center software to answer, coordinate, track, and monitor interactions across multiple channels of communication.
  • Maintain qualitative and quantitative individual and team performance targets.
  • Interact with co-workers, visitors, and other staff consistent with the values of Jefferson.


Qualifications

Part-Time, 20 hours/week Hours vary between 6:30am-1pm

VARIED LOCATIONS-Must travel to all locations: Willow Grove, Lansdale, Blue Bell, Warminster, Abington

EDUCATIONAL/TRAINING REQUIREMENTS

High school degree or GED. Associate degree preferred.

CERTIFICATES, LICENSES, AND REGISTRATION : N/A

EXPERIENCE REQUIREMENTS :

Two years customer service experience, preferable in a health care setting. Previous experience in a customer support role.

ADDITIONAL INFORMATION:

Proficient in the use of computers. Type 35 wpm. Knowledge of medical terminology and medical terminology used by insurance and managed care health plans. Bilingual skills a plus.

Closing Statement

Jefferson Health delivers state of the art healthcare services to patients throughout the Delaware Valley and southern New Jersey. Jefferson (Philadelphia University + Thomas Jefferson University) provides more than 8,400 students from nearly 40 states and 40 countries with 21st century professional education. Combined, we have over 30,000 employees.

Jefferson Health, with 14 hospitals (seven are Magnet designated by the ANCC for nursing excellence) and 40+ outpatient and urgent care locations, offers a broad range of primary and complex, highly specialized care that touches the lives of more than four million patients annually. U.S. News & World Report has ranked Thomas Jefferson University Hospital among the nation's best in eight specialties. Jefferson Health also includes the NCI designated Sidney Kimmel Cancer Center; it is one of only 70 such centers in the nation.

Thomas Jefferson University has ten colleges and three schools that offer more than 160 undergraduate and graduate programs. Our University is dedicated to inter-professional and transdisciplinary approaches to learning that offer a vibrant and expandable platform for professional education. Through this unique model, we are preparing our students for current and yet to be imagined careers.

As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.
EmployerAbington Hospital - Jefferson Health

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