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CategoryHuman Resources, Operations, Project Management
CountryUnited States
ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM's comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes - from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title

Bachelor's Degree

Career Level
Experienced (Non-Manager)

Human Resources, Operations, Project Management

Job Type/ FLSA Status
Salaried Exempt

Travel Required
10 - 20%

Shift Type

Job Description

Job Summary

In this high impact role, you will support ABM's workforce management (WFM) operations. Playing a direct role in the design, development and deployment of the processes and technology infrastructure required for WFM operations, including: time & attendance, forecasting, schedule management, field task management, and field communication management. The ideal candidate for this role combines strong workforce management business acumen and technical knowledge to develop and deliver tools and analysis, which will enable informed and targeted decision-making, driving our WFM strategy and company performance.

This position presents an opportunity to play a key role in supporting one of ABM's most transformative efforts to enable efficiency with a massive, highly distributed workforce of over 110,000 team members across thousands of locations.

Primary Responsibilities
  • Support responsibility of ABM's WFM infrastructure, including systems, processes, SOP's and daily administration of time & attendance, labor forecasting, scheduling, field task management, field communication management and data collection.
  • Builds relationships and works closely with ABM department stakeholders, consultants and WFM vendor to support WFM infrastructure.
  • Deploys enterprise scale WFM solutions desired, ex: UKG (formerly Kronos and Ultimate Software), Infor, Workforce Software, Ceridian, etc.
  • Support the configuration of WFM solutions to meet the current and future business needs
  • Partners closely with other ABM department stakeholders on collateral processes and systems
  • Support process automation, enterprise systems integrations, data/workflow process design, systems migrations, employee attribute standardization and simplification
  • Additional duties and responsibilities as determined in the future

Minimum Requirements

Education, Required Skills & Competencies
  • Bachelor's degree required, ideally in technology, business, finance, or engineering. Advanced degree preferred.
  • 5+ years progressively responsible related experience is preferred with labor forecasting, scheduling, field task management, field data collection, and/or other WFM practices
  • A deep understanding of time and attendance systems and experience with design, configuration and implementation of scheduling platforms and other WFM practices
  • Experience supporting integrations WFM solutions with other Enterprise systems such as HRIS, ATS and EDW
  • Experience with supporting the deployment mobile based solutions for field leaders and large scale (50,000+) highly distributed front-line employees
  • Working alongside Payroll, Finance, Legal, HR and other administration partners
  • Able to work autonomously and be comfortable with ambiguity.
  • Strong analytical skills with the ability to compile technical data and prepare technical and analytical reports.
  • Travel 10-25% of the time

Atlanta, GA 30318 US (Primary)
Charlotte, NC 28210 US
Chicago, IL 60609 US
Houston, TX 77011 US
Miami, FL 33015 US
New York, NY 10006 US

ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)

California Consumers Notice http://www.abm.com/californiaprivacy
EmployerABM Industries