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Administrative Coordinator II, Philadelphia, Pennsylvania

CategoryHourly Paid
Job typeFull Time
CountryUnited States

Primary responsibility is to provide outstanding customer service in all areas and functions of the Academic Services Office and to perform in-person transactions for currently enrolled students and former students, faculty, administrators and the general public. This responsibility requires broad knowledge and application of University operations and specific Federal /State regulations. Retains all student records for the Financial Aid and Registrar's office

  • Serves as full-time, primary contact for Financial Aid- and Registrar-related walk-in and telephone inquiries from students, faculty, and staff at the front desk reception area.
  • Responds to email requests and questions sent to the financial.aid@jefferson.edu address in the timely fashion. Emails range from 50-100 per day depending on the time of year.
  • Backup for processing transcript orders through the NSC
  • Certify Delaware State Grant and AmeriCorps recipients when notified by providing enrollment information and posting awards on Banner
  • Process need analysis for SKMC students applying for financial aid.
  • Maintain all incoming documentation for students' financial aid applications in AS share drive.
  • Logs and retain records of all incoming scholarship checks in Banner and deliver them to Student Accounts Office.
  • Assist in creating records retention plan for the Financial Aid office by ensuring file room is organized and purging student records as needed.
  • Provides immediate (on-demand) services related to current and upcoming semester registration, change of schedule, print on-demand copies of student transcript/schedule/grade reports, update student name, address, and demographic changes, as needed.
  • Assists in financial aid functions as related to customer service (e.g., telephones, walk-in, email service). Assists with data entry, student communication, reports, and other applicable duties as assigned.


EDUCATIONAL/TRAINING REQUIREMENTS : High School Diploma or GED required. Associate's degree preferred.

EXPERIENCE REQUIREMENTS : Prior experience in college registrar's or student services areas preferred.


Information specialist knowledgeable in all functions of the Office of Academic Services concerning the six colleges that comprise the university (Sidney Kimmel Medical College, and the Jefferson Colleges of Health Professions, Nursing. Pharmacy, Population Health and Biomedical Sciences). Respond to inquiries by explaining and interpreting academic policies, procedures, and deadlines. Understand general functions of other administrative offices in order to provide baseline information (i.e., Tuition/Cashier Office, Admissions Offices and Office of Student Life and Diversity.

Complies with all FERPA and other State and Federal legislation.

Conditions of Employment

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson's clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

Closing Statement

Jefferson Health delivers state of the art healthcare services to patients throughout the Delaware Valley and southern New Jersey. Jefferson (Philadelphia University + Thomas Jefferson University) provides more than 8,400 students from nearly 40 states and 40 countries with 21st century professional education. Combined, we have over 30,000 employees.

Jefferson Health, with 14 hospitals (seven are Magnet designated by the ANCC for nursing excellence) and 40+ outpatient and urgent care locations, offers a broad range of primary and complex, highly specialized care that touches the lives of more than four million patients annually. U.S. News & World Report has ranked Thomas Jefferson University Hospital among the nation's best in eight specialties. Jefferson Health also includes the NCI designated Sidney Kimmel Cancer Center; it is one of only 70 such centers in the nation.

Thomas Jefferson University has ten colleges and three schools that offer more than 160 undergraduate and graduate programs. Our University is dedicated to inter-professional and transdisciplinary approaches to learning that offer a vibrant and expandable platform for professional education. Through this unique model, we are preparing our students for current and yet to be imagined careers.

As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.
EmployerAbington Hospital - Jefferson Health